1. Information we collect
Depending on the action taken on the website, De-Wilde Electrical may collect your name, phone number, email address, location, service address, appointment details, preferred dates, support ticket details, fault descriptions, uploaded images or files, academy registration details, enrollment records, assignment submissions, certificate details, testimonial content, subscriber email, and payment reference.
- Service and appointment forms may collect contact details, service type, address, urgency, and notes.
- Support forms may collect fault descriptions, tracking information, attachments, and response history.
- Academy forms may collect student profile details, enrollment records, payment status, progress, messages, assignments, certificates, and uploaded work.
- Testimonials and subscribers may collect public feedback or email details only for the stated purpose.
2. How we use information
Information is used to respond to enquiries, schedule appointments, assess risk, manage maintenance tickets, communicate with customers, assign staff or teachers, process course enrollment, verify payments, review assignments, track student progress, issue certificates, send service or academy notifications, and improve the website experience.
For example, an uploaded fault image may help the team understand the problem before visiting; a payment reference may help confirm course access; a student assignment file may help the teacher grade work properly.
3. Uploads and file handling
The platform may allow customers, students, teachers, and admins to upload or paste file links for appointments, support tickets, academy materials, assignment submissions, messages, and certificates. Uploaded files should relate directly to the request or learning activity.
Users should avoid uploading sensitive documents that are not required for the service. Files may be stored through the configured upload provider and may be reviewed by authorized team members for service delivery, learning review, or administrative action.
4. Payments and third-party tools
Where online payment is enabled, Paystack or another approved payment provider may process payment information. De-Wilde Electrical should store only the payment reference, amount, status, and related service/enrollment record needed for confirmation and audit.
Email notifications may be sent through configured SMTP providers. Uploads may use Cloudinary or another configured storage provider. These tools should only receive the information needed to perform the requested action.
5. Academy and certificate records
Academy student data may include account information, course enrollment, lesson progress, messages, materials viewed, assignment submissions, teacher reviews, scores, feedback, and certificate status. Certificates should only be issued after completion is approved according to the academy workflow.
Admins may access academy records for support, verification, security, certificate approval, and operational management. Teacher access should be limited to assigned courses and related students.
6. Subscribers, broadcasts, and testimonials
If you submit your email for updates, resources, or contact forms, you may receive relevant service, academy, safety, or business updates. You should be able to request removal from non-essential communications.
Testimonials submitted through the website should only be published after approval and should reflect the permission given by the person submitting the testimonial.
7. Security and access control
Administrative, teacher, and student dashboards should be protected by authentication and role-based access. Staff should only access information needed for their work. Sensitive operations such as certificate issue, impersonation, payment verification, and student progress review should be handled carefully.
8. Your choices and corrections
You may contact De-Wilde Electrical to ask questions about information you submitted, correct important details, request clarification, or ask to be removed from non-essential communications.
Contact De-Wilde Electrical for privacy questions or data-related requests.