Clear answers before you schedule, register, or request support.

Find practical answers about De-Wilde Electrical services, safety inspections, maintenance support, academy registration, student dashboards, payments, and certificates.

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FAQ library

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Use this page for quick guidance. For urgent electrical risk, book an inspection or contact the team directly.

Appointments1 answer

Do customers need an account to book electrical service?

No. Service customers can schedule inspections, appointments, and support requests as guests. The system uses tracking codes so customers can follow up without creating an account.

Academy4 answers

Can students register and pay online?

Yes. Academy students can register online, pay with Paystack, and access their learning dashboard after enrollment is activated.

Can someone register at the office?

Yes. Admin or staff can register students from the office and mark the registration source as office/offline.

How do academy students access their courses?

Academy students use their student dashboard after registration/enrollment. The dashboard shows courses, lessons, materials, messages, assignments, progress, and certificates where applicable.

Can a teacher mark student progress as completed?

Yes. A student can submit completion for review, but the teacher or admin must approve learning completion before final course completion is recognized.

Service areas1 answer

Does De-Wilde Electrical work outside Benin City?

Yes. De-Wilde Electrical serves Benin City/Edo State and also supports work in Abuja, Nigeria where scheduling and availability are confirmed.

Safety inspections1 answer

Can I request an inspection before installation or repair?

Yes. An inspection is recommended when you are unsure about load capacity, wiring condition, safety risk, equipment failure, or the right installation approach.

Support3 answers

Can I track my maintenance request?

Yes. Every support ticket receives a tracking code for status updates.

What happens after I submit a support or maintenance request?

Your request is reviewed, assigned where necessary, and tracked with updates. You can use the tracking code to check the latest status and response.

Can I upload pictures or documents with a request?

Yes. Where upload is available, you can either paste a file link or upload supporting images/documents so the team understands the issue faster.

Certificates2 answers

When is a certificate generated?

A certificate is only issued after course completion is approved. Admin approval is required before the system generates or uploads an issued certificate for the student.

Can students download certificates automatically?

Students can download a certificate only after it has been approved and issued by admin. Before then, the certificate status can show as pending or not yet eligible.

Payments1 answer

Are academy payments verified automatically?

Online payments are verified through Paystack before access or enrollment updates are activated. Admin can also manage offline or office-based enrollment where applicable.

Admin support1 answer

Can admin impersonate students or teachers for support?

Yes. Admin can safely view a student or teacher dashboard for support without using their password. The system keeps impersonation records for accountability.

Website content1 answer

Can admin manage website FAQs?

Yes. FAQs are managed from the admin Resources page under the FAQ tab. Admin can add, update, activate, deactivate, or delete questions shown on the website.